FAQs

We’re a private GPhC-registered pharmacy based on Wimpole Street, London. Working directly with private clinicians. We receive e-Prescriptions and hand deliver medication to patients - reliably, discreetly and without stress.

Pharmacierge is fully registered with the GPhC. You can find our details here:

• Pharmacierge Contact & Registration
• GPhC Register - Pharmacy 9012332

We don’t offer a patient registration process. If you’d like your prescription to be sent to Pharmacierge, please ask your private clinician to send it directly to us.

Once you’ve consented for your clinician to send prescriptions to us, we’ll contact you using the details they provide - usually by phone, SMS, and/or email. If you have specific contact preferences, please let our team know.

Our friendly Pharmacists, Technicians and Support Team are always happy to help.
You can send us a message, and one of our Pharmacists or Pharmacy Technicians will respond to your query. Alternatively, you can call us on 0207 631 1269 during opening hours.

Yes. If you have a physical prescription signed in ink, please post it to us at our Wimpole Street pharmacy, including a cover note with your contact details. Once received, we’ll confirm any relevant details and, if appropriate, arrange payment and delivery. Please note we cannot accept PDF or emailed prescriptions directly from patients.

There’s no need to contact us unless we’ve requested additional information.
Once your clinician sends your prescription, we’ll process, price and contact you by phone, SMS or email for payment and delivery details. After payment, we’ll arrange delivery - so you can sit back and relax.

If your clinician has authorised repeats, you can email to request your repeat. We don’t issue reminders, so we recommend contacting us at least 3-5 working days before your next supply is due to ensure timely delivery.

We cannot transfer your prescription to another pharmacy. If you’d prefer your prescription to be dispensed elsewhere, please let your prescriber know during your consultation. They can send it directly to your chosen pharmacy.

We do our best to prioritise urgent prescriptions, but as a distance selling pharmacy, we are not an emergency service. Where our delivery or opening times do not suit, and you require medication urgently, we recommend:

• Visiting your local pharmacy, which may provide an Emergency Supply
• Calling NHS 111 for advice or visiting their website to locate an emergency prescription service
• Calling 999 in a medical emergency (life-threatening situations only)
• Visiting your nearest walk-in centre

We receive private prescriptions from clinicians for dispensing and delivery to you. You’ve therefore received a secure link to complete payment for your prescribed medication. If you’d like to discuss your medication, please email or call us on 0207 631 1269.

Prices for private prescriptions vary depending on the medication prescribed. All our medicines are competitively priced - particularly when compared to pharmacies that don’t provide a private delivery service.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, Apple Pay and Google Pay, via our secure online payment portal. If collecting your medication from our pharmacy directly we are able to accept all major credit and debit cards.

Your clinician has issued a private (non-NHS) prescription, which isn’t eligible for NHS exemptions. Costs will vary depending on the medicine type and quantity prescribed.

If you require an insurance receipt, please request one in the comments box after payment.
Alternatively, you can send us a message, quoting your order number, and we’ll email the receipt to you.

To make sure a quote is accurate we require a written prescription or a copy of a written prescription from your clinician.

All medication is hand-delivered by our trusted couriers to your nominated address.
For security reasons, packages are not left ‘safe’ or with neighbours. Deliveries must be received, in person, by an adult (aged 16 or over).

If you’re unavailable, a representative aged 16 or over can sign for your delivery.
If delivery cannot be completed, your medication will return to the pharmacy and we’ll contact you to re-arrange a convenient time.

Yes. We deliver temperature-sensitive medication in specialist packaging across London and nationally. Refrigerated deliveries, made outside London postcodes, require bespoke handling and therefore carry an additional fee.

While our service is designed for convenient delivery, collection is available – please notify our team if you intend to collect. We’ll notify you when the order is ready. Collections during office hours are from: Pharmacierge, 43A Wimpole Street, London W1G 8AQ

We never wish for a patient to experience dissatisfaction. If something hasn’t met your expectations, please contact us on 0207 631 1269 or message us - we’ll do everything possible to resolve it swiftly.

We’re continually working to make our service more sustainable - from recyclable packaging to eco-efficient delivery methods.

If you’d like to join our growing team, please visit our Careers Page